Technical Problems

What Happens To My Bet If I Lose My Connection To The Casino?

All transactions take place on the casino’s gaming server. The casino software installed on your computer connects to the gaming server and requests random numbers for each play from the gaming server in order to complete each play. There are two possible outcomes in the event that you are disconnected from the gaming server.

If the request from your software has already been received by the gaming server at the time that you are disconnected, the play will still be completed on the gaming server and will reflect on your account when you re-establish connection.

If the request from your software has not been received by the gaming server at the time that you are disconnected, then no game has taken place and your account will reflect the same state when you re-establish connection as before you were disconnected.

What Happens If The Slots Reel Keeps On Spinning And Doesn't Stop?

This is caused by Internet traffic preventing the signal from the gaming server being relayed to your software. In the event that wheels do not stop after a period of time, simply exit and restart the casino software. When you re-establish connection with the gaming server your account will reflect the outcome or the last known position dependant on whether your request reached the gaming server or not.

What Happens If The Roulette Ball Keeps Spinning And Doesn't Stop?

This is caused by Internet traffic preventing the signal from the gaming server being relayed to your software. In the event that the roulette ball keeps on spinning after a period of time, simply exit and restart the casino software. When you re-establish connection with the gaming server your account will reflect the outcome or the last known position dependant on whether your request reached the gaming server or not.

Why Do The Cards Not Flip During A Hand?

This is caused by Internet traffic preventing the signal from the gaming server being relayed to your software. In the event that that cards do not flip after a period of time, simply exit and restart the casino software. When you re-establish connection with the gaming server your account will reflect the outcome of the last known position dependant on whether your request reached the gaming server or not.

What Happens To My Bet If I Voluntarily Exit The Casino In The Middle Of A Game?

When you restart the casino software and return to the game, you will be able to continue playing from where you left off.

Login or register

Login to play

Don't have an account yet?

Sign up now

Welcome to Casino Splendido.
This site uses cookies, read our policy here.